Last Updated: [DATE]
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
We currently ship to the following regions:
Zone 1: Japan, Taiwan, [ADD REMAINING COUNTRIES]
Zone 2: Australia, New Zealand, Indonesia, [ADD REMAINING COUNTRIES]
Shipping rates are calculated based on your destination, package weight, and dimensions. Final rates will be displayed at checkout.
Zone 1
Japan
| Weight / Size | Standard Rate |
|---|---|
| [TIER A] | $[PRICE] |
| [TIER B] | $[PRICE] |
| [TIER C] | $[PRICE] |
Note: Additional surcharges apply for deliveries to remote or island areas. A valid phone number is required at checkout for customs clearance purposes — missing phone numbers may result in delays.
Taiwan
| Weight / Size | Standard Rate |
|---|---|
| [TIER A] | $[PRICE] |
| [TIER B] | $[PRICE] |
| [TIER C] | $[PRICE] |
Zone 2
Australia
| Weight / Size | Standard Rate |
|---|---|
| [TIER A] | $[PRICE] |
| [TIER B] | $[PRICE] |
| [TIER C] | $[PRICE] |
Indonesia
| Weight / Size | Standard Rate |
|---|---|
| [TIER A] | $[PRICE] |
| [TIER B] | $[PRICE] |
| [TIER C] | $[PRICE] |
Taiwan & Australia All applicable duties and taxes are included in your checkout total. Your order ships on a Delivered Duty Paid (DDP) basis — there are no additional charges upon delivery.
Japan Duties and taxes are not included in the checkout price and may be assessed by Japanese customs upon arrival. Please ensure a valid phone number is provided at checkout to avoid clearance delays.
Indonesia [ADD TAX/DUTY POLICY FOR INDONESIA]
All other destinations Any applicable import duties, customs fees, or local taxes are the responsibility of the customer and are not included in the order total. These charges vary by country and are determined by your local customs authority.
Estimated delivery times begin after the 1–2 day handling period.
| Destination | Estimated Delivery |
|---|---|
| Japan | [X–X business days] |
| Taiwan | [X–X business days] |
| Australia | [X–X business days] |
| New Zealand | [X–X business days] |
| Indonesia | [X–X business days] |
Delivery times are estimates and may be affected by customs clearance, public holidays, or other circumstances outside our control.
Once your order ships, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to become active.
By placing an order, you confirm that the products you are purchasing are permitted for import into your country. Vitalis Relief Inc. is not responsible for orders held or seized by customs, nor for any additional fees imposed by local authorities beyond what has been collected at checkout.
If you have any questions about your shipment, please contact us at [SUPPORT EMAIL] or through our [Contact page].
Once you have the rate tables ready, just drop them in and I can slot them in for you.